Refund policy

Last updated: [2025/12/01]

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Thank you for booking with THE OMOTENASHI TIMES.
We aim to provide meaningful and enjoyable local experiences. This Refund Policy explains how refunds are handled for tours and services introduced through our website.

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1. General Policy

All bookings made through THE OMOTENASHI TIMES are subject to the refund terms outlined below.
Because many experiences involve local partners, restaurants, or cultural providers, refund conditions may differ depending on the program.

Please read the details carefully before completing your booking.

 

 

2. Cancellation by the Customer

You may cancel your tour by contacting us directly.
Refunds will be issued based on the timing of your cancellation:

・More than 7 days before the tour:
Full refund (100%)

・3–6 days before the tour:
50% refund

・Within 48 hours before the tour / No-show:
No refund

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Some tours may have stricter cancellation rules depending on the provider.
If a specific experience has different cancellation terms, those terms will apply.

 

 

3. Cancellation by the Provider

In cases where the local partner, venue, or guide cancels the experience (e.g., operational issues, unforeseen circumstances), customers will receive:

・Full refund
or

・Option to reschedule to another available date

We will notify you as soon as possible if such a cancellation occurs.

 

 

4. Weather-Related Cancellations

Some outdoor tours may be affected by severe weather.
In the event of unsafe or extreme conditions, the tour may be canceled.

・If we or the provider cancel the tour → Full refund

・If the tour proceeds and you choose not to join → Standard cancellation terms apply

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5. On-site Payments

Some experiences may involve additional on-site fees (e.g., food, entrance tickets, personal purchases).
These on-site payments:

・Are non-refundable, as they are paid directly to the local venue

・Are not processed through THE OMOTENASHI TIMES

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6. How Refunds Are Issued

Refunds are processed through PayPal, our primary payment platform.
Please allow several business days for the refund to appear in your account.

 

Refunds are always issued to the original payment method used during booking.

 

 

7. Non-refundable Items

The following are not eligible for refund:

・No-show (failure to attend the tour)

・Late arrivals resulting in inability to join

・On-site purchases or additional fees

・Services that have already been provided

・Third-party services that specify “non-refundable” conditions

 

 

8. Special Circumstances

We understand that unexpected situations may arise (e.g., illness, travel delays).
If you have an unavoidable circumstance, please contact us.
While not guaranteed, we will do our best to accommodate your situation or coordinate with the provider.

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9. Contact Us

For any questions, cancellations, or refund requests, please contact us at:
murayama@team-gac.com

We aim to respond as promptly as possible.